Frequently Asked Questions

Reserving a trailer is quick and easy:

1. Submit our online request form or call us at 844-U-PRO-TOW

2. We confirm availability

3. We send your invoice and rental agreement

4. Your reservation is confirmed once payment is received

You’ll need:

• A valid driver’s license

• Proof of insurance (for your tow vehicle)

• A credit card for payment

Also important:

• Your tow vehicle must be properly rated for the trailer

• Some trailers require a brake controller (we offer rentals if needed)

• Hitch size required: 2” or 2-5/16” depending on the trailer (we offer rentals if needed)

We are located in Middle Georgia, serving Macon, Gray, Milledgeville, and the surrounding areas.

• All rentals are picked up and returned at an agreed location

• Scheduling details are provided after booking

• Pickup instructions are sent once your reservation is confirmed

Yes — and this is one of the biggest advantages of renting with us.

Equipment & Car Hauler Trailers Include:

• Winch with wireless remote

• Chains & binders

• Tie-down straps

• D-rings

• Wireless work light

Enclosed Trailers Include:

• Wall & floor E-track system

• Ratchet straps

• LED interior & exterior lighting

• Ramp door

• Interior and exterior camera system for added visibility and safety

Every Trailer Includes:

• Spare tire

• Bottle jack

• Lug wrench

• Basic tool kit

• Gloves

Yes, we offer optional add-on packages to make your rental easier and more convenient.

Moving Package ($29): Includes a dolly, straps, and basic moving tools to help with loading and transport

Motorcycle Package ($19): Includes a wheel chock and straps for secure motorcycle transport.

Basic accessories are included at no extra cost. Add-on packages can be requested when you reserve your trailer.

There is no mileage cap. Travel as far as you need within the United States.

We charge by the day — not by the mile.

Our cancellation terms are as follows:

• 48+ hours before rental date: Full refund minus a $20 processing fee
• 24–48 hours before pickup: 50% refund
• Less than 24 hours before pickup or no-show: No refund
• Early returns: No refunds or credits for unused days
  

We encourage customers to notify us as early as possible if plans change.

The right trailer depends on what you’re hauling and how much space you need. Here’s a quick guide:

• Small loads / single items – Utility trailers are great for furniture, appliances, or quick trips

• Motorcycles / ATVs – Enclosed trailers with our motorcycle package keep everything secure

• Moving / household items – Enclosed trailers are perfect for protecting your belongings from weather

• Heavy equipment / vehicles – Equipment or car hauler trailers provide strength and stability

If you’re not sure, we’re happy to help. Just tell us what you’re hauling, and we’ll recommend the best option.

Call us at (844) U-PRO-TOW for quick help choosing the right trailer.